Returns + Refunds

We hope you love everything you order from LOAM. If something isn’t quite right, eligible items may be returned within 30 days of delivery.

Because LOAM is a curated marketplace and many products are shipped directly by our brand partners, returns must be initiated through your LOAM account so that your item is routed to the correct return location.

Starting a Return

To start a return, sign in to your LOAM account, locate the order you would like to return, and select the option to request a return.

Only items that are eligible for return will be available to select.

Once your return is approved, the brand partner that fulfilled your order will email you a prepaid return shipping label within 2 business days.

Please do not send returns to LOAM or to the address shown on your original shipment unless your return instructions specifically direct you to do so. Many items must be returned directly to the brand partner that fulfilled your order.

Return Eligibility

Eligible items may be returned within 30 days of delivery and must be unused, unworn, unwashed, and in their original condition, with original tags and packaging when applicable.

Non-Returnable + Final Sale Items

Certain products are not eligible for return due to hygiene, health and safety, perishability, customization, or the nature of the product.

Products designated Final Sale or Non-Returnable cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Non-returnable items may include certain:

• Beauty and personal care products
• Intimate apparel
• Perishable or consumable goods
• Customized or made-to-order products
• Products specifically identified as Final Sale or Non-Returnable on the product page

Return eligibility for your order will also be shown when you initiate a return through your LOAM account.

Return Shipping

A $6.95 return shipping fee applies to each return and will be deducted from your refund.

This fee covers the prepaid return label provided by our brand partner.

If an item arrives damaged, defective, or incorrect, you will not be responsible for the return shipping costs associated with resolving the issue.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please initiate a return through your LOAM account and select the appropriate return reason.

Please include photographs when requested so that we and our brand partner can resolve the issue as quickly as possible.

Refunds

Once your return has been received and accepted, your refund will be issued to your original form of payment.

The $6.95 return shipping fee will be deducted from your refund. Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item or another fulfillment error.

Please allow additional time for your bank or credit card company to process and post your refund after it has been issued.

Orders From Multiple Brands

LOAM partners with independent brands that fulfill many orders directly.

If your order contains products from more than one brand, your items may arrive in separate shipments and may need to be returned separately.

Please follow the return instructions provided for each item and do not combine return shipments unless specifically instructed to do so.

Exchanges

Because inventory is managed by our individual brand partners, we cannot guarantee direct exchanges.

If you would like a different size, color, or style, you may need to return the eligible original item and place a new order.

Need Help?

If you're having trouble initiating a return or have a question about your order, please contact us at hello@shoploam.com.

For all standard returns, please begin by signing in to your LOAM account and initiating the return from your order.