Effective Date: July 1, 2025

At LOAM LLC (“LOAM,” “we,” “us,” or “our”), your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy applies to all visitors, customers, and users of our website, www.shoploam.com (the “Site”), and any related services we provide. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Who We Are

LOAM is a curated marketplace offering sustainable lifestyle goods and eco-conscious products. We operate from Arizona, USA, and work with third-party suppliers and fulfillment partners to bring you our products and services.

2. Information We Collect

We may collect the following categories of personal information:

Information you provide directly when making a purchase, creating an account, signing up for our newsletter, or contacting us. This may include your name, email, shipping address, billing details, and communication preferences.

Automated data such as IP address, browser type, operating system, device identifiers, location data (where permitted), and browsing activity collected through cookies and analytics tools.

Optional preferences you choose to share with us, such as product interests or values (e.g., vegan, low waste).

3. How We Use Your Information

We use your personal information to:

• Process, confirm, and fulfill your orders, including delivery and returns.
• Communicate with you regarding orders, account activity, promotions, or customer support.
• Personalize your shopping experience and recommend products that may interest you.
• Analyze site traffic, trends, and performance to improve our services.
• Comply with legal, regulatory, and tax obligations.

You may opt out of promotional emails at any time by clicking “unsubscribe” in the message or contacting us directly.

4. Sharing Your Information

We only share your information as necessary to operate LOAM, including with:

Trusted third-party service providers, such as payment processors, shipping and logistics partners, customer support platforms, and email service providers.

Vendors and suppliers who ship products directly to you when you place an order on our Site. In such cases, we will provide them with the necessary contact and shipping details.

Legal authorities, if required to comply with applicable laws, regulations, enforce our Terms of Use, or protect our rights.

We do not sell your personal information.

5. Cookies & Analytics

We use cookies, pixels, and similar technologies to:

• Remember your preferences and account settings.
• Enable secure transactions and login functionality.
• Measure website traffic and performance.
• Deliver a smoother, more personalized shopping experience.

You can manage or disable cookies in your browser settings, though some features may not work correctly if cookies are disabled. We may also use third-party analytics tools (such as Google Analytics) to better understand user behavior. You can opt out of Google Analytics tracking by using Google’s opt-out tool.

6. Your Rights

Depending on your state of residence, you may have certain privacy rights, including the right to:

• Request access to the personal information we hold about you.
• Correct inaccurate or outdated personal information.
• Request deletion of your personal information (subject to retention obligations).
• Withdraw consent for receiving promotional communications.
• Limit or object to certain processing activities.

To exercise these rights, email us at hello@shoploam.com. We will verify your request as required by law before fulfilling it.

7. International Users

LOAM operates from the United States. If you access our Site from outside the U.S., please note that your information may be transferred to, stored, and processed in the United States or other jurisdictions that may not provide the same level of data protection as your home country. By using our Site, you consent to this transfer.

8. Data Security

We take reasonable technical, administrative, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data, secure servers, and limited internal access to personal data. However, no transmission of data over the internet is completely secure, and we cannot guarantee absolute security.

9. Retention of Data

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

10. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on this page and revise the “Effective Date” above. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:

Email: hello@shoploam.com